There was a housekeeping lady right there and she promised to get it cleaned right away but we told her no rush because we were heading out to dinner with friends of ours that were also staying in the hotel. So then we went up to go into our room and it was open and messy it hadn’t even been cleaned at all. I figured I would just come back down later when it wasn’t busy. I had a few questions about my room because when I booked with a third-party it came with VIP status. She hurried me along as there was a line of guests behind me. So when I came back down over an hour later a different lady was very short with me explaining that I was supposed to be waiting for a phone call to let me know my room was ready. She told us to come back down in a half an hour or call us and she pre-checked us in and got my credit card and information. Understandable they must’ve been busy the night before. The first lady that checked us in was very pleasant and told us that our room wasn’t ready even though it was 3:30 PM and check it was 3 o’clock. We were disappointed with what happened at check out. The room was clean and bed was comfortable and the housekeeping staff were excellent.
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